About Shipping

Receiving Time

Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-3 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time & Shipping Fees

 United States, Australia, Canada, New Zealand:

Standard Shipping (8-15 business days) - Free(Orders Over USD$59)

Standard Shipping (8-15 business days) - US$9.9(Orders Below USD$59)

Rest of world (238 countries and regions):

Standard Shipping (8-18 business days)- US$20

Delivery

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.

Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

Important Notice:

1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.

2. Processing time: In order to guarantee the quality of our products, 168deal.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.

4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay.

Custom Tax or Duty

Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. 

Tips for shipping:

1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

3) PO Box  is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by 168deal.com.

4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.

At 168deal, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we're here to help. Please take a moment to review our return and refund policy:

30-Day Return Policy: We offer a 30-day return policy from the date of purchase. If you're not happy with your purchase for any reason, you can return the item(s) within 30 days for a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it, with all original tags and packaging.

How to Initiate a Return: To initiate a return, please follow these steps:

1. Contact our customer support team at service@168deal.com to inform us about your return.
2. Pack the item securely in its original packaging and include the packing slip.
3. Ship the item to the address provided by our customer support team.

Refund Process: Once we receive your returned item and verify its condition, we will process your refund. You will receive a credit to your original payment method within 10 business days after the return is processed. Please note that the refund amount will exclude any shipping fees unless the return is due to our error.

Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. We will guide you through the process and ensure you receive the desired item promptly.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide you with a full refund, including any shipping charges.

Contact Us: If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at service@168deal.com. Our customer support team is here to assist you.

We appreciate your trust in 168deal and strive to provide you with a seamless shopping experience. Thank you for shopping with us!